The Grand Ivy verification means uploading clear copies of your documents and waiting for confirmation, as set out in the steps above. Have Passport or driving licence and Bank statement or utility bill dated within the last three months ready before you start, and keep them somewhere you can scan or photograph them calmly, in good light and without rushing.
Check that each document is current and easy to read before you begin. If you do not have an account yet, sign up first. Once you are logged in, the whole process takes place in your account settings on The Grand Ivy's own website or app, so there is nothing to fill in on this site.
What stands behind the verification
Verification is required at The Grand Ivy. Every UK-licensed operator must confirm your age and identity before you can deposit or play, which is why the check is part of getting started.
The two document types do different jobs. A passport or driving licence shows who you are and your date of birth. The bank statement or utility bill, dated within the last three months, shows where you live. Both are listed in the table above, so an older bill is not a suitable choice.
The quality of the copy matters as much as the document. A clear image that shows the whole page, with every line readable, is much easier to read than a cropped or blurred photograph. If a document has two sides, include both when you upload it. It also helps to have both documents ready together before you open your account settings.
Wait for confirmation before you ask to cash out, as the steps above advise. The withdrawals page shows what the payout process looks like, and the deposits page covers the payment methods.
18+ · T&Cs apply
Common problems and what to do
A document is rejected. Reasons can include an unclear image or a bill outside the three-month window. Take a new photograph in good light, with the whole document visible, and upload it again.
The image is hard to read. Reflections from a window or a lamp, shadows across the text and fingers covering a corner are easy to miss when you take the photo. Place the document flat on a plain surface and check the result on your screen before you upload it.
You are unsure a document qualifies. Check it against the list in the table above. If it still is not clear, ask support before you upload, and do not send a document that belongs to another person.
You cannot find where to upload. Log in on The Grand Ivy's own website or app and open your account settings, as in the steps above. The login page explains how logging in works.
You are waiting. Do not plan around a particular processing time, and wait for confirmation before you request a withdrawal. If you are unsure whether anything has happened, contact support and ask for the current status of your documents.
Support at The Grand Ivy is available 24/7. You can use live chat or email, and there is no phone line. The contact page has the details. Say plainly that your question is about verification and which document you were asked for, so the team can answer your question directly.
Keeping your account safe
Enter your password only on The Grand Ivy's own website or app, and never send it by email or chat. Store your documents securely on your own device, delete spare photographs once the check is complete, and do not share them with anyone who contacts you unprompted.
Verification does not replace your own controls. A deposit limit can be set at any time, and the safer gambling page explains the tools and the help available from GamCare and GAMSTOP.