To sign up at The Grand Ivy, you register on the casino's own website, enter your personal details and confirm your identity, as the steps above show. Have a passport or driving licence and a recent proof of address to hand before you start, and make sure you are 18 or over. The rest of this page explains what happens behind those steps and what to do if registration does not go smoothly.
What registration involves
The details you enter at sign-up are used for age and identity checks. Every UK-licensed operator must verify age and identity before a customer can deposit or play, and The Grand Ivy runs these checks. That is why the form asks for your real name, date of birth and address rather than a nickname and an email alone.
The documents that may be requested are: Passport or driving licence and Bank statement or utility bill dated within the last three months. In other words, one photo identity document and one proof of address. As general advice, make sure both are readable and show the same name you registered with. If you want the full explanation of the process, the verification guide covers it.
The final step in the list above refers to the welcome offer, which is tied to a deposit. The offer details are in the limits table above, and T&Cs apply. The welcome bonus page gives the full picture, so you can decide whether the offer suits you before you pay anything in. If you are looking for offers that need no deposit, see no deposit bonus codes, where T&Cs apply as well.
Registering and depositing are separate steps in the list above. The deposit guide explains the payment stage when you reach it.
Use your own details only. Details that belong to someone else, or that differ slightly from your documents, make an identity check harder to pass.
Before you start, it helps to prepare a short checklist: your full legal name as it appears on your documents, your date of birth, your current address, a working email address and the documents listed above. Having these in front of you takes the guesswork out of each field, and it is much easier than correcting a mistake after you submit the form.
18+ · T&Cs apply
If registration does not work
Most problems come from small mismatches. A misspelt name, a different address from the one on your proof of address, or a date of birth typed the wrong way round can all stop a check from passing. Go back over what you entered and compare it with your documents character by character.
If a document is not accepted, look at why. A blurred photo, a cut-off corner or a document that is too old are the usual causes. Take a clear photo in good light, include the whole document, and check that it meets the requirement in the list above.
If you cannot tell what is wrong, contact support rather than registering again. Support is available 24/7 through live chat and email; there is no phone line. Say which step you reached and what the screen said. Never send a password in a message, because support has no reason to ask for it.
If you already have an account, you do not need to register again. Go to the login page for the next step.
Finally, if you are asked to register or sign in on a page that reached you through an advert or a message, stop. Register only on The Grand Ivy's own website or app, and treat anything else as unsafe.
If you plan to play on your phone, registering there works as well as on a computer, and the mobile version page explains the options. Whichever device you pick, the same rule applies: register only on the casino's own site or app, and make sure the address in the browser is the one you expect before you type any personal details.
Do not share your account with anyone, and do not register on behalf of another person. Each account should belong to the person whose name and documents it carries. If anyone else knows your password, change it on the casino's own site or app.
Setting up your account sensibly
Choose a strong password that you do not use anywhere else, and keep it private. Enter it only on the The Grand Ivy website or app, since this site has no login or registration form.
Once your account is open, look at the control tools before you play. Deposit limits and time-outs are easiest to set at the start, when you have not yet put any money in, so setting them first means they are in place from your first session.
Keep your documents somewhere you can find them, such as a folder on your phone, so that a later request does not catch you out. Delete copies from shared devices.
Finally, sign up only if you want to, and only play with money you can afford to lose.