The Grand Ivy login happens on The Grand Ivy's own website or in its iPhone and Android app, where you enter the email or username and password you chose when you registered. This site is an independent guide with no login form, so the steps above show where to go and what to type, and the table lists the ways in.
Before you start, have your login details to hand and use a device and connection you trust. If you have not opened an account yet, the The Grand Ivy sign-up guide covers registration first. It also helps to have your identity documents ready: The Grand Ivy asks for Passport or driving licence and Bank statement or utility bill dated within the last three months. You may not need them to sign in, but having them close by saves time if a check comes up.
What stands behind signing in
Your account is personal: it is opened in your own name, and you must be 18 or over to hold one. Every UK-licensed operator must verify your age and identity before you can deposit or play, and must offer deposit limits, time-outs and self-exclusion. When you sign in, you reach that verified account together with its limits and settings, wherever you log in from.
Identity checks
The Grand Ivy verifies the identity of its customers. The documents it asks for are Passport or driving licence and Bank statement or utility bill dated within the last three months. In practice, the name and address on these documents should match the details on your account, so if you have moved or changed your name, update your details before you upload anything. Send complete, readable copies where every edge of the document is visible, and check that a proof of address falls within the date range above.
A document check is not something you can speed up from your side once it has started, so sending your documents early means a check does not hold you up later. The verification guide goes through the process in more detail.
Website or app
You can sign in on the website, which works on both desktop and mobile browsers, or in the iPhone app or the Android app. In each case you use the email or username and password from your registration. The choice is mostly about convenience:
- Desktop browser: a larger screen, and easy to bookmark the correct address so you always land on the real site.
- Mobile browser: nothing to install, but check the address bar before you type your password.
- iPhone or Android app: you open it straight from your home screen, which removes the risk of following a wrong link.
If you play mostly on a phone, the guide to the The Grand Ivy mobile site explains how the browser version and the apps compare.
Payment details
When you later add a payment method, use one in your own name, so that it matches the name on your verified account. As general advice, never use a card or e-wallet that belongs to a partner, friend or relative, even with their permission.
18+ · T&Cs apply
Common login problems and what to do
Most sign-in trouble comes down to a few causes. Work through them in order before you contact support.
Forgotten password
Use the password reset option on the login screen and follow the instructions it gives. Pick a new password that you do not use for any other site. If you saved the old password in your browser or a password manager, update it there too, or the old one may keep filling in.
Details not accepted
Check that you are using the email address or username you registered with, not a different one you use elsewhere. Look for caps lock, an extra space at the start or end, and autofill entering an outdated password. If you have more than one email address, try the other one before assuming the account is gone.
The app will not open or sign you in
Update the app to the latest version, close it fully and open it again. If that does not help, sign in through the website in your phone's browser instead; the Android app and iPhone app guides cover installing and updating each one.
A document is not accepted
Look again at the list of documents The Grand Ivy asks for and send a clearer copy. Check that the name matches your account exactly and that a bank statement or utility bill is recent enough. Never edit a document or send one that belongs to someone else.
A payment does not go through
Check that the card or e-wallet is in your own name and that card payments use a debit card, as credit cards cannot be used for gambling in Great Britain. Make sure the amount is not below the minimum deposit shown in the deposit guide. If your bank has blocked the payment, ask the bank first: some banks let customers block gambling payments, and only you can change that setting. Do not try a payment method that belongs to someone else.
When to contact support
If none of this works, contact The Grand Ivy support by live chat or email. Support is available 24/7; there is no phone line. Give the email address or username on the account, the device and browser or app you use, and the exact message you see. Do not share your password with anyone, in a chat, an email or anywhere else.
Keeping your account safe and in your control
Type your password only on The Grand Ivy's own website or in its app. No other site, this one included, needs it. Reach the casino through the app, a bookmark you saved yourself or the button on this page, such as visit The Grand Ivy, rather than a link in an unexpected message, and check the address in your browser before you sign in.
A few habits keep the account yours:
- Use a long password that you use nowhere else, and keep it in a password manager.
- Protect the email account you registered with just as carefully, since it is tied to your casino account.
- Sign out on shared or public devices, and do not let a shared browser save your password.
- Keep your identity documents in a safe place on your device, ready if a check comes up.
Signing in is also a good moment to set a deposit limit, before you put any money in. If you notice you are logging in more often or for longer than you planned, a time-out or self-exclusion helps, and GAMSTOP blocks access to all UK-licensed gambling sites at once. The safer gambling page explains these tools.